Terms & Conditions
Thanks for choosing Make'n Music for your purchase! As a general rule of thumb we try to avoid returns whenever possible. However, customer satisfaction is always our top priority and we do realize that sometimes a return or exchange may be necessary. Please read through the terms and conditions below to help avoid restocking charges, unnecessary returns, and ensure that any returns or exchanges that might be required happen smoothly.
Many other stores offer extended return policies but we believe that can actually be more of a disservice to our customers than a benefit. For example: If you make a purchase from a store that offers a 30 or 45 day 'no questions asked' return policy the item you are purchasing could conceivably have been owned and used by someone else for that amount of time. And what if that happened more than once? Would you still consider that item to be new and worth full price? As a store specializing in hard to find, high-end boutique gear we want to do our best to make sure the item you are purchasing is in the condition described and worth the price you are paying.
Unauthorized returns are not acceptable and may be subject to re-stocking fees of at least 20%. In the event a return or exchange is necessary please follow the following steps: You must call within 1 business day of receiving your merchandise to obtain a return authorization number (RA) and return shipping instructions. The RA must be clearly written on the outside of all returned packages. Any package sent back without a clearly visible RA may be refused.
Returned merchandise must come back undamaged, unregistered and in the same condition that it was shipped out. A copy of the original sales receipt must accompany returned merchandise along with all original packaging, paperwork, accessories, etc… Any items not conforming to this policy may be subject to a restocking fee of at least 20%. (Items that have been registered with the manufacturer for warranty purposes cannot be accepted or will have to be considered - USED. Clearance and other items discounted below our normal posted Sale Price are not returnable for refund. That includes promo codes and special sales.
Refunds will be issued minus all related shipping and handling expenses plus a 6% restocking fee (10% for USPS shipments). Restocking fees may be waived at our discretion for exchanges, items returned for full store credit, or purchases made by E-Check, Cashier’s Check or Bank Wire. All returns must be shipped to Make’n Music. We strongly recommend using FedEx or UPS for returns. Items shipped back via USPS may experience delivery problems. Any item not delivered to our address may incur additional restocking fees.
If you have any questions or concerns about our return policy please do not hesitate to give us a call or an e-mail. We will always do our best to work with you.
Addendum re: Special Orders and Back Orders:
Special orders/backorders are non-cancelable. Deposits are non-refundable and non-transferable. Please do not back order this product if you are uncomfortable with this policy or the fact it might take a while to get this item back in stock.
FREE SHIPPING DETAILS
- Our Free Shipping offer is available in the contiguous United States only. Orders shipped to Alaska, Hawaii, or international addresses do not qualify.
- Free Shipping does not apply to special orders and oversized/overweight products.
- If you return your purchase, then shipping and handling costs will be deducted from any refund or credit.
- Our default shipping method is UPS or FedEx Ground / Home Delivery. In some cases we may use USPS.
- A signature is required.
- Free Shipping may not be combined with other offers or discounts.
- This offer is not valid on Mesa/Boogie products and certain items.
- Need your item faster? Expedited options are available at checkout!
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